Mi Carpeta Ciudadana - More Information

Mi Carpeta Ciudadana keeps open a channel of proactive communication with the citizens. We look forward to receiving your proposals for improvement about the portal and about the Apps .
In addition, we will keep the the roadmap of incorporation of new functionalities for the short and medium term.

If you have any additional incident or doubt you can use our contact form .

Accessibility App

The Ministerio para la Transformación Digital y de la Función Pública - Agencia Estatal de Administración Digital has undertaken to make the mobile app "Mi Carpeta Ciudadana" accessible in accordance with Royal Decree 112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector

This accessibility statement applies to the mobile app:

“Mi carpeta ciudadana” for Android 7 (API 24) or later operating system.
“Mi carpeta ciudadana” for iOS 13.0 or later operating system.

Compliance situation

This application is partially compliant with Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector due to exceptions and lack of conformity of the following aspects.

Inaccessible content

The following content is not accessible by the following:

Lack of conformity with RD 1112/2018

For Android operating system

There are PDF documents, downloaded through the application, that do not comply with the regulations.

For iOS operating system

There are PDF documents, downloaded through the application, that do not comply with the regulations.

Disproportionate load

Doesn't apply.

Preparation of this accessibility statement

This statement was prepared on 12 September 2022.

The method used to prepare the declaration has been a self-assessment carried out by the Agencia Estatal de Administración Digital (AEAD).

Last revision of the statement: 12 September 2022.

Comments and contact information

You can make communications about accessibility requirements (article 11 RD) such as:

report any possible breach by this mobile application.
convey other content access difficulties.
make any other query or suggestion for improvement regarding the accessibility of this mobile application.

Communications will be received and processed by the Agencia Estatal de Administración Digital.

You can also request in an accessible format information that does not meet the accessibility requirements either because it is excluded, or because it is exempt due to disproportionate burden; or file a complaint for non-compliance with accessibility requirements, through the Form to request accessible information and make complaints regarding accessibility.

Application procedure

A través de este procedimiento podrá iniciar una reclamación para conocer y oponerse a los motivos de la desestimación de una solicitud de información accesible o queja, instar la adopción de las medidas oportunas en el caso de no estar de acuerdo con la decisión adoptada, o exponer las razones por las que se considera que la respuesta no cumple con los requisitos exigidos.

Application version

The currently version of this mobile application dated December 15, 2021. An accessibility level review was performed in November 2021, with no changes affecting accessibility since then.

Accessibility policy

In compliance with the principles of accessibility and universal design, The “Ministerio para la Transformación Digital y de la Función Pública – Agencia Estatal de Administración Digital” is working to ensure that all citizens - with special attention to people with some kind of special needs and elderly people - who interact with it through the Internet can access information and electronic services under equal conditions regardless of their personal circumstances, means or knowledge. In other words, they can navigate without encountering access through this website.

Standards and regulations

The accessibility policy applied by the El Ministerio para la Transformación Digital y de la Función Pública - Agencia Estatal de Administración Digital is in line with the requirements of "Royal Decree 1112/2018, of September 7, on accessibility of websites and applications for mobile devices of the public sector".

Display Features

The mobile app is optimized for smart mobile devices (smartphones and tablets) and supports both portrait and landscape orientation.

Commitment to accessibility

Despite the effort made by the Ministerio para la Transformación Digital y de la Función Pública - Agencia Estatal de Administración Digital, there may be some content that does not meet the required accessibility guidelines. If you find any screen, page, document or form that does not comply with what is established, or that you cannot access correctly, or if you wish to make any suggestion, please let us know by completing and sending the following form: Form to request accessible information and make complaints regarding accessibility.