The Ministry for Digital Transformation and Public Service - State Agency for Digital Administration has committed to making the mobile application "My Citizen Folder" accessible in accordance with the Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector

This accessibility statement applies to the mobile app:

• “Mi carpeta ciudadana” para sistema operativo Android 7 (API 24) o posterior.
• "My Citizen Folder" for iOS operating system 13.0 or later.

Situation of compliance

This application is partially in accordance with Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices of the public sector due to the exceptions and lack of conformity of the aspects indicated below.

Non-accessible content

The content listed below is not accessible because of the following:

• Lack of compliance with RD 1112/2018
• For Android OS

There are PDF documents, downloaded through the application, that do not comply with the regulations.

• For iOS operating system

There are PDF documents, downloaded through the application, that do not comply with the regulations.

• Disproportionate burden

It does not apply.

Preparation of this accessibility statement.

This statement was prepared on September 12, 2022.

The method used to prepare the declaration has been a self-evaluation carried out by the State Agency for Digital Administration (AEAD).

Last revision of the statement: September 12, 2022.

Observations and contact details

You can perform communications on accessibility requirements (Article 11 RD) such as:

• report on any possible non-compliance by this mobile app.
• transmit others difficulty of access to the content.
• formulate any other inquiry or suggestion improvement regarding the accessibility of this mobile application.

Communications will be received and processed by the State Digital Administration Agency.

You can also request in accessible format information that does not comply with the accessibility requirements either because it is excluded, or because it is exempt by disproportionate burden; or file a complaint for non-compliance with the accessibility requirements, through the Form to request accessible information and submit complaints regarding accessibility

Procedure of application

Through this procedure you can initiate a claim to know and oppose the reasons for the rejection of a request for accessible information or complaint, urge the adoption of appropriate measures in the case of not agreeing with the decision adopted, or explain the reasons why the response is considered not to meet the required requirements.

Version of the application

The currently visible version of this mobile application is from December 15, 2021. A review of the accessibility level was carried out in November 2021, without any changes affecting accessibility since then.

Accessibility Policy

In compliance with the principles of accessibility and universal design, the Ministry for Digital Transformation and Public Service - State Agency for Digital Administration works to ensure that citizens – with special attention to people with some kind of disability and older people – who relate to them through the Internet can access electronic information and services on an equal basis regardless of their personal circumstances, means or knowledge. That is, they can navigate without encountering difficulties in accessing this website.

Standards and regulations

The accessibility policy applied by the Ministry for Digital Transformation and the Public Service - State Agency for Digital Administration is in line with the requirements of "Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector".

Features of visualization

The mobile app is optimized for smart mobile devices (smartphones and tablets) and allows for both vertical and horizontal orientation.

Commitment to accessibility

Despite the effort made by the Ministry for Digital Transformation and the Public Service - State Agency for Digital Administration, there may be some content that does not comply with the required accessibility guidelines. If you find any screen, page, document or form that does not comply with the established, or that you could not access correctly, or you wish to make any suggestions, please let us know by filling out and sending the following form: Form to request accessible information and submit complaints regarding accessibility .