Go to content
open box image

Mi Carpeta Ciudadana - More Information

Mi Carpeta Ciudadana keeps open a channel of proactive communication with the citizens. We look forward to receiving your proposals for improvement about the portal and about the Apps .
In addition, we will keep the the roadmap  of incorporation of new functionalities for the short and medium term.

If you have any additional incident or doubt you can use our contact form .

Frequently asked questions

To use Mi Carpeta Ciudadana you only need a secure electronic identity. Therefore, access to Mi Carpeta Ciudadana requires you to identify yourself through Cl@ve, the secure system of identification with public administrations. You can use the DNI-electronic, any recognized electronic certificate and also the PIN key and Permanent key concerted key systems.

Yes you still do not have or do not have operating an electronic identification credential with the Public Administrations, you can request the registration. You have all the information about the registration process on the website of Cl@ve .

If you need additional help to use the Cl@ve system, you can obtain it through the following means:

  • Through the information portal of Cl@ve .

  • By phone, calling the phone number 060.

  • Leaving a message in our Mailbox of attention .

The inquiries of personal data and files are redirected and attended to by the administration agencies responsible for these data so Mi Carpeta Ciudadana acts as a mere intermediary in general.
The detail of the scarce data that is stored in a folder to improve the user experience and offer a better service are collected in privacy policy .

Mi Carpeta Ciudadana does not store personal data regarding files or personal data, it is a point of concentration of information of the different Public Administration Agencies. Therefore, sometimes there is an unavailability of certain services that does not take long to be solved. An informative message of the type:

Error message

In the meantime, you can access the electronic headquarters of each administration and/or agency.

Mi Carpeta Ciudadana allows you to consult in an aggregated way the personal data managed by different public administrations but reflects them as they are in the data management administration. If you find any information that is wrong or that does not appear correctly, for example, a title is missing, you must go to the corresponding body. In each section, the citizens are informed of the electronic offices or telephones to which they can be directed for any question related to these data.

The events on the agenda of Mi Carpeta Ciudadana are updated automatically practically every day. However, there is the possibility of manually refreshing a limited number of times a day.

If this manual refresh does not update the information, you will see the last query that was made. For this reason, a warning icon may appear indicating the existence of events that have not been updated correctly.

Also, keep in mind that the event may correspond to an entity that is not yet integrated into Mi Carpeta Ciudadana. If this is the case, you should contact the appropriate administration directly.

In Mi Carpeta Ciudadana you can consult, inform yourself and know the notifications of the Administration that you have pending to read never manage them. You must use the Dirección Electrónica Habillitada Única
(DEHú ), single point for the access and appearance of notifications and/or communications issued by the Public Administrations). You can check if an organism is already integrated in the Search engine for affiliated entities.

You can also access the notifications made, communications and your ads from the Tablón Edictal Único, which shows a list of the notification announcements published in the BOE Notification Supplement associated with your identifier (NIF or NIE).