The Ministry for Digital Transformation and Public Service - State Agency for Digital Administration has committed to making the website "My Citizen Folder" accessible in accordance with the Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices in the public sector .
This accessibility statement applies to the website "My Citizen Folder", domain carpetaciudadana.gob.es.
Situation of compliance
This website is partially satisfied with Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for mobile devices of the public sector due to the exceptions and lack of conformity of the aspects indicated below.
Non-accessible content
The content listed below is not accessible because of the following:
Lack of compliance with RD 1112/2018
There are PDF documents, downloaded through the website, that do not comply with the regulations.
Disproportionate burden
It does not apply.
Preparation of this accessibility statement.
This statement was prepared on June 30, 2022.
The method used to prepare the declaration has been a self-evaluation carried out by the State Agency for Digital Administration (AEAD).
Last revision of the statement: June 30, 2022.
Observations and contact details
You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018) such as:
Report on any possible non-compliance by this website.
Transmit others difficulty of access to the content.
Formulate any other query or suggestion of improvement related to the accessibility of the website.
Through the next contact form .
You can submit:
One Complaint regarding compliance with the requirements of RD 1112/2018 or
One Request for Accessible Information concerning:
- Contents that they are excluded del field of application of RD 1112/2018 as established by Article 3(4)
- Contents that they are exempt del fulfillment of the accessibility requirements for imposing one disproportionate burden.
In the Request for Accessible Information, the facts, reasons and request that make it possible to establish that this is a reasonable and legitimate request must be clearly specified.
Through the Generic Body of the e-Office of the Ministry for Digital Transformation and the Public Service as well as the other options included in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
Communications, complaints and requests for accessible information will be received and dealt with by the State Agency for Digital Administration.
Procedure of application
If once a request for accessible information or complaint has been made, it has been rejected, does not agree with the decision taken, or the response does not comply with the requirements of Article 12.5, the person concerned may initiate a complaint. Likewise, a claim may be initiated in the event that the period of twenty working days has elapsed without having obtained a response.
The claim can be filed through the one of Generic Body of the e-Office of the Ministry for Digital Transformation and the Public Service as well as in the other options included in Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
The claims will be received and dealt with by the Office of the Deputy Director-General for Services Inspection of the Ministry for Digital Transformation and Public Service.