Mi Carpeta Ciudadana It is an initiative of the General Administration of the State in collaboration with all the Public Administrations that aims to simplify the relationship of citizens with the Administration through the Internet, in such a way that all the personal information available to the Administrations, as well as on the different procedures and procedures, can be accessed at a single point, and from here it can be directed to the unit responsible for its management.

Mi Carpeta Ciudadana allows the citizenship Receive alerts and consult your personal data, documentation, prior appointments, notifications and open files managed by the different public administrations in a single point, which will allow you to be updated about your procedures and keep your administrative information up to date Without having to scroll and everything from your mobile device.

It consists of a Web portal and a mobile app, both for iOS and Android systems, as well as a Virtual assistant (Ada), currently available only on the web, to help throughout the process, through the search for services and characterization of incidents, which is constantly learning for the continuous improvement and evolution of the service.

Mi Carpeta Ciudadana is the first large mobile application that is released within the Digitalization Plan of Public Administrations 2021 – 2025.

How will Mi Carpeta Ciudadana evolve?

Mi Carpeta Ciudadana is a living project, which will incorporate new services and especially new administration agencies that will provide information through those services. You can consult their The roadmap  Concrete for the coming months, designed from your comments and suggestions.

How can I participate in the evolution of Mi Carpeta Ciudadana?

We are interested in having features that you miss in Mi Carpeta Ciudadana, and that can bring you much closer to your Administration.

Anyone, association or institution interested in improving Mi Carpeta Ciudadana can Send us your comments.

Both the website and the mobile application will invite you on different occasions to send your comments.

• In the APP this form will always be available in the “Settings” tab. You can also access this one directly specific form for APPs .

• In the case of the web application, you have this specific contact form for the Web .

We are also particularly interested in your comments regarding the mechanisms of access and discharge. As your experience may be different on the web and in the APPs we will ask you about it in each form.